I am giving one star and that is being generous. We called 3 weeks ago to get our oil furnace repaired (when it was -35 out). Lady told us to plug in electrical heaters. We called back after 1.5 weeks and still nothing. We have been waiting and still nothing. When we lived in Yorkton, priority was given to those who didn't have running furnaces ... very different here. You will freeze to death.
*****Update***** April 19, 2018I am about to get an Air Conditioner installed by these folks and part of the reason is they are really great people and, for the most part, Colin is very easy to talk with about your needs. I look forward to my new AC and to them coming out to install it cause I know it will be done right.On another note... Remember the cold snap we had around Christmas? It was like minus 50? My septic tank stopped working and I was scrambling to get help fixing it. I called EVERYONE and no one was able to help. I had to get out there with garden hoses and utility pumps to drain the septic. Imagine having to have a new garden hose and a new utility pump every day just to drain this septic cause it was that cold. I decided to call Thorpe, even though I figured it wasn't something they would do, to see if they could help. Let me tell you... No sooner did I hang up the phone there was someone at my door (keep in mind this was the holiday season and cold as hell!) asking me to show them what the trouble is and what parts do I have to help in fixing it. Turns out that all it was was the cast-iron outlet on the pump blew apart so no liquids were being pumped out. Luckily I had a new temporary pump and some tubing and some connectors/adapters. He brought up the old pump and installed the temporary one. We were back up and running! Unfortunately it was short lived as the hose between the connection to underground and the new hose to the new pump came apart and we were back to manually pumping but my point is... Thorpe was there for me and my family was so happy for the reprieve. *****Update***** September 25, 2017I had contracted Thorpe's Plumbing and Heating to come out to my little homestead on this day to put a new more efficient furnace in . I was, for lack of better words, amazed at how the job was completed. The two that came out, Jesse and Dave, were very professional. They had just the right conversation mixed with a lot of get it done mentality. I didn't feel intruded upon at all. If something was in the way of getting their job done they moved it and when the job was done they put it back. I can't say how impressed I was with the whole job they did. Dave had a very personable way about him - explaining everything in a way you could understand. Jesse was very intuitive about his role there (He's one of Thorpe's latest students of the trade) and followed instruction very well! Apart from who was responsible for playing the country music they both worked great together! Once they were done and gone I went down to see it all and was, again, surprised at how well they did at the clean up. I am pretty sure that it was cleaner down there around the furnace than what it had been before they got there! Perfect job done and can't wait till I can afford to get the Air Conditioner put in. I will get Thorpe's to do this as well! Colin (The boss man) called as a followup a couple of days later to see how the job went which was great to see as well. I bent his ear with all the praise.*****Update***** March 28, 2017Subsequent dealings with the heating and plumbing area of this company have been a lot better. Colin Thorpe was a pleasure to deal with and did acknowledge this review. He genuinely wanted to ensure I was treated professionally. I have since raised this review ranking from 1 star to 4 stars because I feel it's a big step to acknowledge and then take steps to resolve issues relating to customers.*****Initial Review*****Unfortunately I am unable to rate this business based on work done since they never got around to contacting me about the job. I called on two different occasions regarding an installation of a dual fan system into our bathroom and the exhaust of it but no one bothered to call me back. It made me fell that the job just wasn't big enough. If that was the case they should just have told me that. Now I need to consider a new furnace for our new place and just don't know if I should give them a call.
I hired Thorpe Bros to install a new water heater ( which I also purchased from them )Just 26 months after the install, the soldered pipe above the water heater is leaking. I took a picture up to them of the issue. At first look I was told it was a very old solder. It appears to have been dripping for a while. When I told the fella they had installed it just two years ago he suggested they would make it right, but when the Service Manager came out he let me know it's out of warranty and they will not fix it.It's fairly obvious it is poorly done.Unrelated, 8 months ago I called to have someone come by and give me a quote on a fairly big job...having my "back flow" valve replaced. After two months of waiting I went to the office. I gave my information and was assured a call. It is now six months later.I understand my initial issue is just out of warranty, but after looking at their work, I would have hoped a business would like to keep their name associated with quality and not with shoddy work.
Thorpe Brothers Plumbing and Heating, best customer service ever!! The first time I called Thorpe Brothers I woke up with no hot water in March. Thorpe Brothers replace the water heater that morning. I called Thorpe Brothers Plumbing Department due to a broken water pipe to the outside tap. Thorpe Brothers plumber (Sean)was there within minutes and the water pipe fixed.. fast efficient service I recommend Thorpe Brothers Plumbing and Heating for 5 star quality service. Brenda Freed
Installed a central air conditioning unit. Fast courteous installation. Very quick to come give me a quote !!! Would purchase through them again !!!!
Thorpe Brothers Plumbing and Heating is a Canadian Plumber based in Prince Albert, Saskatchewan. Thorpe Brothers Plumbing and Heating is located at Prince Albert, SK S6V 5R4, Canada.
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